What is an Agentic AI Engineer at American Express?
As an Agentic AI Engineer at American Express, you stand at the intersection of enterprise scale, cutting-edge generative artificial intelligence, and financial services technology. Within the Enterprise Digital Center of Excellence (CoE) and specialized innovation groups like Amex Digital Labs, this role is responsible for driving the transition from static LLM applications to fully dynamic, autonomous agentic systems. You will architect and deploy Intelligent Agents capable of complex multi-step reasoning, tool usage, enterprise search optimization (Answer Engine Optimization or AEO), and seamless automated servicing.
Your work directly impacts millions of Card Members and merchant partners globally. You will design state-of-the-art agent workflows using frameworks like LangChain, LangGraph, and emergent protocols such as the Model Context Protocol (MCP). By enabling multi-agent orchestration and Agent-to-Agent (A2A) communication, you will build automated capabilities that reduce human friction in customer support, optimize digital discoverability across generative answer engines (like OpenAI, Google, and Perplexity), and streamline high-volume financial decision workflows.
This position demands a rare combination of deep Machine Learning system design, robust software engineering fundamentals, and strict risk awareness. Operating in a highly regulated financial ecosystem means that your AI solutions must not only be autonomous and intelligent, but also secure, compliant, explainable, and resilient to failure.




