Workiva Customer Success Engineer interview experience

After an initial recruiter conversation, I met with the hiring manager and then moved on to interviews with two teammates from the CS group. The hiring manager conversation felt friendly and relaxed, and it didn’t turn into a grilling session—it was more about fit and how I thought about the role.

The part that stood out was the presentation. During the team round, I delivered a presentation focused on what makes a great CS/customer success professional. The discussion around it leaned toward how I handled real customer situations, the kind of challenges I’d faced, and how I maintained