Urban Outfitters Account Executive interview experience

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Vancouver, BCPosted Jun 2023 · Candidate report, summarized by Dataford

I interviewed for an Account Executive role through a very retail-focused, low-to-average difficulty flow—usually one short group interaction, sometimes preceded by a video screen—then they quickly decide based on personality fit and store readiness.

Intro / availability & basic screening — quick, informal chats about experience, why I wanted the role, and my scheduling flexibility.
Video interview (when used) — recorded answers to prompts that reflect workplace scenarios and customer-focused judgment; if I passed, I moved on.
Group interview (in person or Zoom) — short rounds of behavioral/customer service questions, personality prompts, and “what would you do” situations; managers emphasized comfort, ice-breaking, and giving everyone a chance to speak.
Optional add-ons — a store walkthrough, a brief trial shift

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