PPowerSchool Group·Customer Success Engineer

PowerSchool Group Customer Success Engineer interview experience

Got offer

Medium

Positive

United StatesPosted Feb 2022 · Candidate report, summarized by Dataford

I interviewed for Customer Success Engineer with an average process that combined a proctored logic test and customer-focused leadership-style questions.

Proctored timed logic test — I completed a preliminary timed logic assessment under proctoring.
Manager interviews — After that, I met with managers (and possibly other current support members).
Customer scenario questions — I was asked how I’d handle an unruly customer and examples of going above and beyond. Outcome: No offer, and I left thinking the role emphasized real customer support judgment more than purely technical skills.

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