Nordstrom Account Executive interview experience

The in-person stage felt more culture-and-fit focused than anything technical—it was centered on how I came across with customers and whether my approach matched the way the team wanted to operate. I met with store or department leadership and the kinds of questions they asked were very typical for retail customer interactions.

I remember being asked how I handled difficult customers and to talk about a time I went above and beyond. They also asked what “great customer service” meant to me, and they used situational prompts to see how I’d respond when challenges came up on the floor. Even