Kotak Mahindra Bank Operations Manager interview experience

My process started with an HR conversation where I talked through my background and how I communicate. A bit later, I had a managerial round where the focus shifted toward my technical and situational thinking.

Across both conversations, the questions circled around core banking fundamentals plus how I’d handle customers day to day—things like customer handling and dealing with objections. I was also asked about whether I was comfortable in sales and services, and the way I’d respond when conversations get difficult. Overall, the difficulty felt average, and it was more about sounding