Intercom Software Engineer interview experience

The first was a values-focused round with a Staff Engineer, centered on behavioral prompts like what I’d done that I was most proud of, how I aligned with Intercom’s values, and how I handled ambiguity and ownership. The second interview was more technical: a coding challenge tied to agent assignment and task management.

In the technical round, I had to think in terms of classic data structures—queues and similar mechanics—and also about designing a system under time constraints. The overall vibe was that they wanted clean reasoning while managing the moving parts. I remember doing it