Greenhouse Software Customer Success Engineer interview experience

The questions were straightforward, and I answered comfortably. The next day I got an email letting me know they weren’t moving me forward, and the reason given was that I wasn’t “empathetic enough” toward customers.

That feedback hit hard because I’d built my career around customer-facing work and I felt my examples clearly reflected that. I couldn’t shake the feeling that the real issue was something else—particularly that I may have come across as older than what they seemed to want in a young, client-facing tech environment. I left that experience feeling like the stated rationale didn’t