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Customer Segmentation for Messaging

MediumProduct Sense00:00
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Your question is Customer Segmentation for Messaging. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

What steps would you take to analyze customer segmentation for targeted messaging at The Nature Conservancy?