Welcome to your interview.
The question is on your right: Reducing Churn Risk. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
What is your strategy for mitigating churn risk with a customer who has seen a temporary drop in platform engagement on Zocdoc?