Welcome to your interview.
The question is on your right: Understanding BPO and Evolution. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
What is BPO, and how do you see it evolving in Serco’s key public service sectors?