Dunkin'MediumBehavioral & Leadership00:00Welcome to your interview for the Operations Manager role at Dunkin'.
The question is on your right: Defining and Delivering Customer Service. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
What does excellent customer service mean to you, and how do you ensure your team delivers it at Dunkin'?