You're evaluating a new feature in a product and need to determine whether it is addressing a genuine customer need or just adding surface-level functionality. The team wants a clear way to tell the difference before investing further.
What would you look for to understand whether a feature is solving a real customer problem?
Ability to identify the underlying user need rather than the requested solutionJudgment about pain severity, workflow frequency, and segment importanceUse of customer research and behavioral evidence togetherAbility to define success criteria that prove the problem was solved