Your question is Repairing a Strained Client Relationship. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you inherited or faced a difficult client relationship and had to rebuild trust while still moving the account forward. What made the relationship challenging, what did you do personally, and what was the outcome?