Your question is Reduce Hallucinations in Customer Chat. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are building a customer-facing assistant that answers account and policy questions from a language model. The team has seen cases where the model gives confident but unsupported responses, which creates risk in a support setting.
How do you mitigate hallucination in a generative model used for customer-facing applications?