Problem
Scenario
You're responsible for a product that has received sustained negative feedback after launch or after a major update. Users are dissatisfied, internal teams are debating whether the issue is usability, missing value, or the wrong target audience, and leadership wants a clear plan for what to change.
Question
How would you approach redesigning a product that has received negative feedback?
What this tests
- How you gather and synthesize user research
- How you identify real pain points versus noisy complaints
- How you prioritize redesign work
- How you define success criteria for the redesign
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