You're responsible for a product that has received sustained negative feedback after launch or after a major update. Users are dissatisfied, internal teams are debating whether the issue is usability, missing value, or the wrong target audience, and leadership wants a clear plan for what to change.
How would you approach redesigning a product that has received negative feedback?
How you gather and synthesize user researchHow you identify real pain points versus noisy complaintsHow you prioritize redesign workHow you define success criteria for the redesign