Welcome to your interview.
The question is on your right: Reconciling Survey and Behavioral Data. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
You see a gap between what customers report in feedback and what usage data shows. Some customers say a DISH app experience is getting worse, but behavioral metrics do not move the same way.
How do you handle a situation where the data conflicts with what customers are saying?