You're working on a product team that receives steady customer feedback through interviews, support tickets, surveys, and account conversations. Different customers ask for different things, and not every request should become a roadmap item. You've been asked how you would make that call.
How would you decide whether to recommend a feature based on customer feedback?
Customers often suggest solutions, not underlying problemsFeedback volume can be misleading if it comes from a narrow segmentStrategic accounts may matter more than raw request countSome requests create complexity without meaningful user value