HubSpot is replacing its legacy sales workflow tool with a new CRM workflow automation module for mid-market customers. You are the program manager leading a 10-person cross-functional team (4 engineers, 2 QA, 1 designer, 1 data engineer, 1 product manager, 1 solutions architect) targeting a launch in 12 weeks because the current vendor contract expires at quarter end.
Two weeks into execution, new information changes the plan: a data audit shows that 18% of customer workflow records in the legacy system have inconsistent field mappings, and Legal flags that customer activity logs older than 24 months cannot be migrated into the new system without updated consent language. The original roadmap assumed a full migration for all 1,200 pilot accounts at launch.
Sales Operations wants all pilot accounts migrated on time to avoid retraining on two systems. Legal prefers delaying launch until all compliance issues are resolved. Engineering wants to reduce scope and launch only core workflow automation. Customer Success is concerned that a partial migration will increase support volume for top accounts.