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Measure Interference in Customer Change Test

HardA/B Testing & Experimentation00:00
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Problem

Scenario

You work on a customer-facing change where one customer’s experience can affect another’s behavior, so a standard A/B test may not isolate the impact cleanly. You’re concerned that the treatment could create spillovers and bias the observed lift.

Question

How would you handle network effects or interference when measuring the impact of this change? What experiment design and analysis approach would you use so the result is still decision-ready?