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Measure Implementation Success

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Welcome to your interview.

The question is on your right: Measure Implementation Success. Take a moment with it first.

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Problem

Scenario

You have just led a customer implementation for an enterprise software product. The customer is live, stakeholders want to know whether the rollout is actually succeeding, and you need a way to separate early adoption signals from longer-term business outcomes.

Question

How do you measure the success of a customer implementation?