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Managing Conflict on a QA Project

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The question is on your right: Managing Conflict on a QA Project. Take a moment with it first.

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Problem

Scenario

You are working on a QA effort for a regulated healthcare software release, and one team member is consistently difficult to work with. They may be dismissive in defect triage, resist feedback on test evidence, or create tension with developers and product stakeholders.

Question

Tell me about a time you had to work with a difficult team member in that kind of environment. How did you manage the situation while still protecting quality and keeping the project moving?