Welcome to your interview.
The question is on your right: Retention Trends and Actions. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
Look at this Excel chart showing customer retention over a twelve-month period. What trends do you observe, and what business decisions would you recommend based on this data at Ally Financial?