Your question is Learning a Complex Concept Fast. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you had to learn a complex technical concept very quickly in order to help a customer. What was the concept, how did you get yourself up to speed, and how did you turn that learning into a useful outcome for the customer?