Your question is Isolated Issue or Broader Pattern. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are reviewing daily customer issue counts from the DISH customer care queue. A spike appears in one issue type, and you need to decide whether it looks like a one-off event or part of a broader pattern.
How would you tell whether a customer issue is isolated or part of a broader pattern?
How would you tell whether a customer issue is isolated or part of a broader pattern?