Welcome to your interview.
The question is on your right: Freshservice Onboarding Improvements. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If you were tasked with improving the onboarding experience of Freshservice, what changes would you make from both a product and technical perspective?