Welcome to your interview.
The question is on your right: Improving Underwriting Tool Efficiency. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If you were asked to improve the efficiency of an internal underwriting tool at BHG Financial, what steps would you take to assess the current state?