Welcome to your interview.
The question is on your right: Diagnosing Unexpected Churn. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If Prudential Ins Co Of America In's customer churn rate increased unexpectedly this quarter, what data points would you analyze first to diagnose the issue?