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Root Cause Service Performance Drop

Logicalis SpainMediumMetrics00:00
Logicalis Spain
Your interviewer · Data Analyst
In session
Interviewer

Welcome to your interview for the Data Analyst role at Logicalis Spain.

The question is on your right: Root Cause Service Performance Drop. Take a moment with it first.

Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.

Only Submit answer is graded - discussion is free practice.

Problem

If a B2B client reports a sudden drop in service performance metrics at Logicalis Spain, how would you isolate the root cause using operational data?