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Key Drivers of Member Churn

Hard
HardMetricsRetentionChurnDiagnosis

Problem

How would you identify the key drivers of member churn using available data at Orangetheory Fitness?

Practicing as: Business Analyst interview at Orangetheory Fitness

Hi, I'll play your Orangetheory Fitness interviewer for the Business Analyst role. Candidates describe these interviews as mostly positive and on the easier side, so expect me to be friendly and conversational. Take your time with the question above and answer like we're in the room.

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