O'Reilly Auto PartsMediumBehavioral & Leadership00:00Welcome to your interview for the Account Executive role at O'Reilly Auto Parts.
The question is on your right: Upset Commercial Customer Recovery. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
How would you handle an upset commercial customer whose delivery order was incorrect or delayed at O'Reilly Auto Parts?