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Measuring Initiative Impact

Medium
MetricsRetentionConversion Ratethroughput

Problem

How would you evaluate whether a new operational initiative improved conversion, retention, or throughput using the right metrics at Zocdoc?

Practicing as: Operations Manager interview at Zocdoc

Hi, I'll play your Zocdoc interviewer for the Operations Manager role. Candidates describe these interviews as often stressful and moderately difficult, so expect me to be direct and to the point. Take your time with the question above and answer like we're in the room.

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