Problem
How would you define the north star metric and supporting KPIs for an operations team focused on uptime and customer satisfaction?
Practicing as: Operations Manager interview at HitachiHi, I'll play your Hitachi interviewer for the Operations Manager role. Candidates describe these interviews as mostly positive and moderately difficult, so expect me to be friendly and conversational. Take your time with the question above and answer like we're in the room.
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