Welcome to your interview.
The question is on your right: Subcontractor SLA Performance Management. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
How do you manage and monitor subcontractor performance to ensure they meet the strict SLAs defined in the prime contract for Serco?