O'Reilly Auto PartsEasyBehavioral & Leadership00:00Welcome to your interview for the Operations Manager role at O'Reilly Auto Parts.
The question is on your right: Handling Difficult Customers. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
How do you handle difficult customers at O'Reilly Auto Parts?