UPSMediumMetrics00:00

Welcome to your interview for the Business Analyst role at UPS.
The question is on your right: Measuring Consumer Benefit. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
How do you define and measure consumer benefit when analyzing UPS delivery performance metrics?