Your question is Handling a Renewal Risk Customer. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You have a customer that is 6 months away from renewal, but they have been minimally responsive to date, and their adoption has declined considerably. You've never been able to establish a personal relationship with this customer since inheriting them 6 months ago. What would you do in this scenario?