Your question is Handle an Unhappy Customer. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're in a sales cycle and the customer is frustrated with how the process has gone so far. They feel misaligned on expectations and are questioning whether to keep moving forward.
How do you handle a situation where a customer is unhappy with the sales process?