Your question is Handle an Unhappy Client. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're managing a customer relationship and the client is unhappy with the service. They are frustrated, trust is slipping, and you need to respond in a way that protects the relationship.
How would you handle a client who is unhappy with the service?