Your question is Going Beyond for Customer Success. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you went above and beyond to ensure a customer's success. What was at risk, what did you do beyond the standard support or implementation path, and what was the outcome for the customer and your team?