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Fix a Broken Intake Process

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Welcome to your interview.

The question is on your right: Fix a Broken Intake Process. Take a moment with it first.

Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.

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Problem

Scenario

You've noticed that a recurring business process is creating delays, rework, and frustration across teams. Before proposing changes, you need to understand whether the issue is caused by unclear requirements, handoff gaps, tooling, incentives, or something else.

Question

Walk me through a time you identified a broken process. How did you assess the root cause and design a solution?