Interview Guides
You are reviewing outbound vehicle deliveries and one route has started missing expectations. Over the last 6 weeks, average delivery time on that route rose from 3.8 days to 5.1 days, on time delivery fell from 94% to 81%, and cost per vehicle moved from $420 to $515. Customer delivery reschedules also increased from 6% to 11% during the same period. Operations wants to know whether the issue is driven by carrier performance, route design, handoff delays, or demand mix.
What key metrics would you analyze to determine if a specific logistics route is underperforming?
