Your question is Define Operations KPI Hierarchy. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You manage an operations function that supports a broader product and business goal. The team needs a metric structure that makes day to day performance visible, while still linking operational work to customer and company outcomes.
How would you define the KPI hierarchy for an operations team so that team metrics roll up cleanly to business outcomes?