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Define Customer Journey

HardProduct Sense00:00
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Your question is Define Customer Journey. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Explain the customer journey of an airline nothing to do with doordash.

Structure the journey from trip consideration through post-flight follow-up. Identify the customer's goals, emotions, pain points, and interactions at each stage. Highlight the most important opportunity for product improvement and explain how you would measure whether it worked.