Welcome to your interview.
The question is on your right: De-Escalating a Demanding Customer. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
Tell me about a time you had to handle a difficult or demanding customer during a high-stakes sales process. How did you de-escalate the situation, address their objections, and still move the relationship toward a positive outcome?