You're working on a newly launched B2B software feature, and early customer feedback is positive, but adoption is uneven across accounts. Some teams believe customer success should play a major role after launch, while others think product-led adoption should do most of the work.
How do you think about the role of customer success in driving adoption after launch?
Understanding of user needs after launchAbility to map adoption barriers to real use casesUse of Jobs-to-be-Done thinking in B2B workflowsJudgment on the value proposition of customer success versus product-led motions