Welcome to your interview for the Customer Success Engineer role at 11X.
The question is on your right: Customer Success and Post-Launch Adoption. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen. You have three graded attempts to score 7/10 or better.
You're working on a newly launched B2B software feature, and early customer feedback is positive, but adoption is uneven across accounts. Some teams believe customer success should play a major role after launch, while others think product-led adoption should do most of the work.
How do you think about the role of customer success in driving adoption after launch?