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You are overseeing a mail processing and delivery operation where labor is the largest controllable cost, but service performance cannot slip. Mail volume changes by day and by route, overtime can rise quickly during peak periods, and local leaders may push for extra staffing to protect on-time performance. You need a clear operating approach that keeps labor spend under control without creating delivery delays, missed dispatches, or customer complaints.
How do you control labor costs while maintaining service levels in a postal operation?
