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Build a User Feedback Process

EasyProduct Sense00:00
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Welcome to your interview.

The question is on your right: Build a User Feedback Process. Take a moment with it first.

Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.

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Problem

Scenario

You're working on a product team and need a repeatable way to learn from users without overreacting to the loudest requests. Different teams are bringing in feedback from sales calls, support tickets, and direct interviews, but the process is inconsistent. You've been asked how you would approach it.

Question

What is your process for gathering user feedback?