Your question is Approach User Research in Design. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're working on a product experience that needs design improvements, and you want to ground decisions in real user behavior rather than assumptions. The team wants to understand how you learn about users before moving into solutions.
How do you approach user research in your design process?