Your question is Align Goals and Success Criteria. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are the Engineering Manager for a customer support automation initiative at a B2B SaaS platform. The work spans product, backend, QA, and operations, and the team has already started discussing different definitions of “done”: faster response times, lower agent workload, and fewer escalations. Leadership wants a clear plan before the next planning cycle so the team can move without re-litigating priorities.
How do you ensure your team is aligned on goals, priorities, and success criteria?